Fax is not just outdated. It is hard to track.
Most healthcare teams still rely on fax machines, phone calls, inboxes, and manual follow-up to move records between organizations. The problem is not only sending the records. It is knowing whether they were received, who accessed them, what is still pending, and what can be documented later.
Delays in patient care
Waiting on records adds days to referrals, pre op clearances, and follow up care when patients need action now.
Heavy admin burden
Staff spend hours faxing, calling, and chasing documents instead of focusing on patients and higher value work.
Risk and uncertainty
Misfaxed records, unclear status, and weak audit trails increase compliance risk and create operational blind spots.
Meet Health Record Relay®
A secure, trackable way to request, receive, and log medical records between organizations that fits into your existing workflows.
No EHR overhaul
Health Record Relay works alongside your current systems so you can modernize record transfers without a full EHR replacement.
Always know the status
Every request, response, and confirmation is tracked so your team always knows what is pending, completed, or overdue.
From record chasing to record visibility
Health Record Relay helps your team move from scattered follow-up to a clearer, trackable workflow for sending, receiving, and documenting record movement.
Before Health Record Relay
- Records are faxed, emailed, or sent through disconnected workflows.
- Staff call to confirm whether records were received.
- Patient authorization may be handled separately from delivery.
- Status is scattered across inboxes, notes, fax logs, and memory.
- Teams have limited visibility into views, downloads, and expiration.
- Audit documentation depends heavily on manual follow-up.
After Health Record Relay
- Records move through a secure, trackable transfer workflow.
- Recipients can acknowledge access before downloading records.
- Patient consent can be captured when authorization is needed.
- Staff can see what is pending, viewed, downloaded, or expired.
- Delivery links expire automatically to reduce open-ended access.
- Activity is logged for operational and compliance visibility.
See record movement clearly
Health Record Relay gives your team visibility into delivery status, recipient access, patient authorization, and audit activity in one workflow.
Demo data only: Screenshots show a test environment. No real patient data or PHI is displayed.
Check status at a glance from the dashboard
View the details and status of a transfer in one click
Capture consent when needed via email
Capture consent when needed via SMS
Document every step
How Health Record Relay works
A secure, sender-controlled workflow designed to replace fax with trackable delivery, clear confirmation, and detailed audit visibility.
1. Prepare and send records
Your team uploads records, selects the destination organization, and sends them securely through Health Record Relay instead of fax or unsecured email.
2. Secure delivery and recipient access
The recipient is notified and receives access through a secure inbox or delivery link. Files are virus-scanned and gated until verified clean.
3. Confirm receipt with full audit visibility
Delivery status, recipient acknowledgment, and file access are tracked automatically, creating a complete audit log for compliance and operational confidence.
Built for every healthcare setting
Health Record Relay supports the organizations that request and receive medical records every day.
Clinics and practices
Primary care and specialty groups
Faster referrals, clearer tracking, less time on fax and phone.
Hospitals and health systems
Inpatient and outpatient networks
Standardize record transfers across locations and partners.
Other record holders
Imaging, dental, schools, corrections, and more
Safer, clearer ways to send and receive records across settings.
Security and compliance-minded design
Designed to support HIPAA-compliant workflows
Health Record Relay uses administrative, physical, and technical safeguards designed to protect PHI and support HIPAA-compliant operations. Mandatory two-factor authentication (2FA) is enforced for user accounts to strengthen access security.
Encryption in transit and at rest
Health Record Relay protects sensitive information using encryption in transit and at rest.
Business Associate Agreements
Health Record Relay makes Business Associate Agreements available for covered entities and business partners where appropriate to support compliant use of the platform.
Role-based access control
Only authorized users can access, upload, or approve records, with permissions aligned to their role and responsibilities.
Comprehensive audit logging
Health Record Relay automatically records every request, update, and fulfillment to provide a complete audit trail.
Configurable retention practices
Retention and expiration controls are designed to support healthcare record-transfer workflows and reduce unnecessary long-term availability of transferred documents.
See Health Record Relay in action
Share a bit about your organization and we will schedule a live walkthrough of Health Record Relay, tailored to your record transfer workflows.
- Map your current record transfer process.
- See how Health Record Relay fits without an EHR overhaul.
- Review compliance and security details with your team.
- Explore rollout options for one or many locations.
Request a demo
Ready to improve record delivery?
See how Health Record Relay can give your organization a more secure, trackable way to send records, confirm receipt, and reduce manual follow-up.
Request a Demo View Plans & Pricing