Refaxes and failed handoffs
When delivery is uncertain, teams repeat work and resend records just to make sure they arrived.
Secure medical record delivery
Medical record delivery without the fax chase.
Health Record Relay is medical record transfer software for healthcare teams that need to securely send and receive records, track delivery and access, and document the handoff without replacing their EHR.
✓ No EHR overhaul✓
Track the handoff✓ Recipient acknowledgment
Secure deliveryControlled handoff
Receipt visibilityKnow what happened
The problem
Faxing is only the beginning of the work.
Healthcare staff often spend more time chasing the handoff than sending the record: refaxing, making confirmation calls, checking inboxes, and trying to prove what happened later.
Confirmation calls
Staff lose time calling other organizations because a fax confirmation does not tell them whether the right person received the records.
No clean audit trail
It is difficult to reconstruct who sent what, when it was accessed, and whether the receiving organization acknowledged it.
A visible handoff
Know what happened after you hit send.
Health Record Relay turns record delivery into a visible workflow instead of a black box.
1
Prepare and send securely
Send the record through a controlled healthcare workflow rather than an untracked handoff.
2
Track delivery and access
See status changes in one place without picking up the phone to ask if records arrived.
3
Document receipt
Maintain a clear audit history around delivery, access, acknowledgment, and other key events.
Live
product viewHow it works
One workflow from send to acknowledgment.
The platform is designed to fit between organizations, where the record handoff is often hardest to see and hardest to document.
01
Send
Upload the records, select or enter the recipient, and send through a secure delivery workflow.
02
Receive
The receiving organization securely accesses the delivery without requiring the recipient to become a customer first.
03
Confirm
Track delivery, access, acknowledgment, expiration, and audit activity from one place.
The product
See record movement clearly.
Real Health Record Relay screens using sample/demo information. The product is built around the handoff itself: sending, status, consent, and audit visibility.
Secure record delivery
Prepare a delivery with the information the receiving team needs and keep the transfer in a single workflow.
Transfer status at a glance
See delivery details, activity, and recipient status without relying on confirmation calls.
Patient consent when needed
Support consent workflows through email or SMS when a delivery requires patient authorization.
Auditable handoffs
Keep a clear record of important events so the organization can understand what happened later.
Screens contain demo/sample information and do not show real patient data.
API & integrations available
Bring secure record handoffs into the systems you already use.
Health Record Relay supports API-based integrations for authorized healthcare organizations and software partners that need to connect record-movement workflows with existing systems.
Connect existing systemsUse Health Record Relay alongside clinical, referral, imaging, and operational platforms.
Reduce duplicate workConnect supported workflows without forcing staff to repeat the same operational steps in another system.
Authorized technical accessDetailed integration documentation and credentials are available through the member portal.
Who it is for
For organizations that still lose time to record chasing.
The platform can sit alongside the systems you already use and improve the part between organizations: getting the record there and knowing what happened next.
Independent practices
Reduce repeat faxing and manual follow-up.
Rural clinics
Improve visibility without a large integration project.
Specialty & imaging
Track incoming and outgoing record handoffs.
Health systems
Add structured delivery and audit visibility across external exchanges.
Why this exists
The problem is not just transmission. It is everything that happens after someone hits send.
Health Record Relay was built around the refaxing, confirmation calls, uncertainty, delays, and lack of a clean handoff record that healthcare teams deal with every day.
Explore a pilot →Security
Designed for healthcare record delivery.
Security is part of the workflow, not a separate checkbox. The platform is designed to support healthcare organizations with controlled access, encryption, logging, and retention safeguards.
HIPAA-focused safeguardsDesigned to support healthcare workflows
involving PHI.
EncryptionEncryption in transit and at rest.
Two-factor authenticationRequired for user accounts.
Role-based accessControl who can access key functions.
Audit loggingRecord important workflow events.
Delivery expirationLimit how long delivery access remains
available.
Pilot program
Pilot Health Record Relay in one real workflow and measure the difference.
A focused pilot gives your team a practical way to test secure, trackable record delivery without committing to a large implementation project.
✓ Delivery time
✓ Refaxes
✓ Confirmation calls
✓ Delivery failures
✓ Acknowledgments
✓ Staff time