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Healthcare record movement

HIPAA-focused medical record transfer software.

Move medical records through a controlled workflow with secure delivery, patient consent-aware steps, recipient acknowledgment, scan-gated access, and audit visibility.

Apply for a pilot →Review security
Why it matters

Medical record transfer needs more than a send button.

Healthcare organizations need to understand what happened after records leave their office, not just whether a transmission was attempted.

01

Fax is hard to track

Fax may still be part of healthcare operations, but it often leaves staff calling, checking, and documenting manually. Health Record Relay gives teams a clearer delivery trail.

02

Email is not a workflow

Even secure email can create scattered inboxes, unclear status, and limited operational visibility. The platform keeps record delivery inside a controlled process.

03

Audit visibility matters

Healthcare teams need to show what happened. Key activity can be logged around delivery, acknowledgment, expiration, and file access.

Built around your existing systems.

Health Record Relay is not trying to replace your EHR. It supports the record movement layer around your clinic, including secure delivery, centralized intake, patient consent-aware workflows, and audit-friendly tracking.

Controls

Security controls designed for healthcare record movement.

Purpose-built safeguards support the handoff without turning every record exchange into a major integration project.

Secure delivery linksControlled links with expiration and access tracking.
Patient consent-aware handlingSupport authorization steps before records are released.
Recipient acknowledgmentDocument recipient activity before access.
Audit-friendly activity logsTrack delivery, views, authorization, downloads, and expiration.
Scan-gated accessBlock access until uploaded files are cleared for delivery.
Centralized intake & deliveryKeep record movement out of scattered inboxes and spreadsheets.
Workflow

A clearer path from request to receipt.

Give staff one record of the handoff instead of stitching together fax confirmations, calls, notes, and inbox activity.

01

Create

Add the recipient, patient reference, notes, and files.

02

Authorize

Capture patient consent when the workflow requires it.

03

Deliver

Send through controlled access with expiration and acknowledgment.

04

Track

Review key events including views, downloads, and expiration.

Common questions

Questions about secure medical record transfer.

Is Health Record Relay HIPAA compliant?

Health Record Relay is built with HIPAA-focused safeguards for medical record movement, including access controls, audit visibility, expiring delivery links, patient consent-aware workflows, and scan-gated file handling. Each healthcare organization remains responsible for its own HIPAA compliance program and policies.

Does this replace the EHR?

No. The platform is designed to support the record movement layer around existing systems rather than replace the EHR.

Can recipients access records without becoming customers?

The platform can support secure delivery links for recipients, with access controls, expiration, acknowledgment, and audit logging around delivery activity.

Pilot program

Test the workflow with one real record handoff.

Start with a focused use case, measure the operational burden before and after, and evaluate the result.

Apply for a pilotTalk with us
✓ Delivery time
✓ Refaxes
✓ Confirmation calls
✓ Staff time