A clear record handoff from start to finish.
Health Record Relay gives healthcare teams a structured way to prepare, send, receive, acknowledge, and audit medical record deliveries without replacing the EHR or other systems they already use.
Five steps instead of a fax-and-phone chase.
The sender keeps visibility through the handoff while the receiving organization gets a straightforward path to access the records.
Prepare the delivery
Upload medical records or referral documentation and add the information the receiving organization needs to understand the handoff.
Capture authorization when needed
When the workflow requires patient authorization, consent can be requested through supported email or SMS flows before delivery proceeds.
Send securely
The recipient gets controlled access to the delivery rather than receiving an untracked fax or unsecured attachment.
Track access and acknowledgment
The sending team can see key status changes and recipient activity from the transfer record instead of relying on confirmation calls.
Keep the audit history
Important events remain visible for later review so the organization can reconstruct what happened during the handoff.
Build the handoff in one place.
Create the transfer, add recipient details, attach the record set, and move the delivery through a controlled workflow.
Send
records
Consent workflowSupport consent without breaking the workflow.
When patient authorization is part of the handoff, Health Record Relay can keep the request and its status tied to the transfer rather than scattering the process across calls, inboxes, and paper notes.
Supported workflows can include email or SMS consent requests depending on the delivery process.
See the transfer instead of chasing it.
The transfer view brings together recipient information, status, important dates, and workflow activity so staff have one place to check before making another phone call.
Transfer
detailsHealth Record Relay is not an EHR replacement.
It focuses on the gap between organizations: the point where records leave one workflow and need to reach another team with better visibility and accountability.
Keep your EHR
Use the systems your team already relies on for clinical work.
Improve the handoff
Add structure around external record delivery and receipt.
Integrate over time
A focused delivery layer creates a path for deeper integrations as workflows mature.
Pilot Health Record Relay in one real workflow and measure the difference.
A focused pilot gives your team a practical way to test secure, trackable record delivery without committing to a large implementation project.