Encryption
Records and application traffic are protected with encryption in transit and encryption at rest.
Security and trust
Security is part of the record handoff.
Health Record Relay is designed to support healthcare organizations moving sensitive records between teams with controlled access, encryption, authentication, audit visibility, and retention safeguards.
Core safeguards
Controls built around healthcare record delivery.
These are the controls buyers typically want to understand before introducing another workflow that may involve protected health information.
Two-factor authentication
Two-factor authentication is required for user accounts to strengthen access security.
Role-based access
Role-based permissions help limit access to the functions appropriate for each user.
Audit logging
Important actions and transfer events are recorded to support operational and compliance review.
Expiration controls
Delivery access can expire so a transfer does not remain available indefinitely.
Retention practices
Retention controls are designed to support defined handling practices for transferred records and related activity.
Audit visibility
Understand what happened during the transfer.
A secure workflow is more useful when it also gives the organization a record of important events around delivery, access, acknowledgment, and other actions.
That visibility supports both day-to-day operations and later review when staff need to reconstruct a handoff.
Audit
historyHealthcare-focused design
Built to support HIPAA-conscious operations.
The platform is designed with safeguards appropriate to healthcare record delivery, including access controls, authentication, encryption, logging, and administrative documentation.
Business Associate Agreements can be addressed as part of onboarding and security review when applicable.
Access controlsLimit platform functions by role.
AuthenticationRequire 2FA for user access.
Encrypted transportProtect data as it moves between endpoints.
Encrypted storageProtect stored application data and records.
Audit eventsRetain visibility into important actions.
Controlled deliveryUse expiration and recipient-oriented access
flows.
Buyer review
Security documentation should be part of the conversation.
For organizations evaluating Health Record Relay, the review can include the platform's security approach, data-flow context, subprocessors, controls, and implementation considerations relevant to the deployment.
Security overviewA
buyer-facing summary of key safeguards and architecture.
Control mappingDocumentation connecting safeguards to healthcare and security
requirements.
Implementation reviewDiscuss workflow, retention, access, and deployment expectations before
launch.
Pilot program
Pilot Health Record Relay in one real workflow and measure the difference.
A focused pilot gives your team a practical way to test secure, trackable record delivery without committing to a large implementation project.
✓ Delivery time
✓ Refaxes
✓ Confirmation calls
✓ Delivery failures
✓ Acknowledgments
✓ Staff time